PharmCare's community pharmacy AI system aims to provide patients with 24/7 assistance through a chatbot and guide the public to appropriate services via intelligent triage. The chatbot can answer common questions, such as inquiries about medication stock or operating hours, thereby reducing the burden on staff. Additionally, the system supports multiple languages, making it easier to cater to a broader range of community needs.

Pharmacists can also utilize the backend system to conduct health education targeted at specific groups, distributing multimedia materials or promoting health seminars. For vulnerable populations, this initiative encourages them to fully utilize primary healthcare services, take control of their health, and prevent the deterioration of minor ailments, ultimately reducing healthcare costs and fostering a healthier and more equitable community.